The Omnichannel Way forward for a Brand

• How are Brands betting big on Omnichannel and Physical integrations -The Workings of the Digital Store
• The Omnichannel Way forward for a Brand that delivers value for its employees, consumers, communities, partners and investors
• The Rejig of Brick-and-mortar Formats: What works and How
• How Shoppers spend: Understanding the mindset of the new breed of consumer.
• What retailers are doing to repurpose their real estate to provide a first-class customer experience
• How to get experiential retail to drive spend and deepen customer loyalty.

Hariharan Premkumar

Investment Director & Head of India, DSG Consumer Partners

The impact of the pandemic has started fading away and consumers have started coming back to the mall. There lies a huge opportunity to tap the customers who were locked inside their homes for a long time

• Strategies to attract customers with New flavor of Tenants
• Which categories do consumers favor now and how their preferences have changed
• How malls & Food Brands have built bonds to meet consumer expectations
• Redesigning - brand allocation strategy
• Neighbourhood malls: Giving New Sheen to Retail Real estate
• Can malls become co-working spaces in the future
• What steps Cinema Brands are taking to match the changing consumer expectations?

• What is driving the shift in investment behaviour of VCs?
• Why investors and VCs are keen on funding more into the D2C sector?
• Potential ROI for investors from consumer brands
• How the brands are deploying the funds post-investment?

How Bright is the Future?

• Why are brands going D2C: Strategies, challenges, and opportunities
• The booming e-commerce industry
• How brands can open up new revenue streams
• How brands can open up new revenue streams using D2C strategies and gain customer loyalty much more quickly and efficiently
• Benefits of on boarding the D2C model
• Bridging the gap between online and offline
• Leveraging data to influence consumer decision-making – from personalizing the user journey to achieving a single view of the customer

• How Beauty Brands are understanding consumer needs differently
• How Salons are rethinking business in New Normal
• How brands are successfully building a Service and Retail business
• Building consumer awareness and Expanding the market with Influencers

What Digital Brands Learnt from Digital-Physical Mashups

• The Millennial Cult: New trends, new creativity, new habits, new consumers, New Merchandise, new innovations
• Cross-Sector Collaborations
• Global Licensing Trends and the fast-changing Asian Market
• The Food & Beverage Play: Getting into consumers' minds before the mouth
• Bio-One – The consumers growing fascination for healthy, organic, and eco friendly

• Making Education available to the Next Billion
• The School Story for growth in early and K12 education
• Where does Ed-tech meet education?
• Upskilling & Reskilling: The need of the hour
• Coaching: The hybrid world of Education: what works and what does not

• How to humanize your brand —from consistent customer experience, to channel journey mapping, to customer-centric leadership
• How to plan systematic development of the brand in alignment with a business strategy
• Developing or refining your Brand identity
• What is your Online and Offline Brand Positioning Strategy?
• Shifting the organizational perspective from customer service to customer experience
• Understanding the psychology of the customer, and how to create loyalty
• Scaling your channel without losing the personal touch.
• Digitalization and Democratization of Energy

The future of eating out E- How Brands are thinking Convenience, experience, and customer delight

• Food + Entertainment – how has it changed